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Danube's Expertise in Scrum Allows Amdocs Interactive (Formerly Qpass) to Take Scrum Into the Enterprise

Danube's ScrumWorks Pro 4 continues to deliver on its promise to improve processes through Scrum

BELLEVUE, Wash., and CHICAGO, Aug. 24 /PRNewswire/ -- Agile 2009 -- Danube Technologies, Inc.,, the leader in software and training for the Scrum method of agile software development, has helped the Digital Commerce Division of Amdocs Interactive (formerly known as Qpass), improve its processes through Scrum. Danube recently announced the latest release of its Scrum management tool (, ScrumWorks Pro 4 and has long worked closely with its customers to develop functionality that supports effective project management using Scrum. ScrumWorks Pro 4, which addresses the challenges faced by large organizations managing complex development, marks the arrival of the first truly enterprise-ready Scrum tool and was, in part, driven by Qpass's successful implementation and scaling of Scrum.

In July 2005, Seattle-based Qpass, a leading provider of digital commerce technology, found its development efforts with Rational Unified Process (RUP) had resulted in the pitfalls that commonly affect large organizations attempting complex development: too much time spent gathering requirements; poorly defined acceptance criteria; and internal debate over "the right way" to proceed. Jeff Heinen, Director of Product Engineering, determined that the dysfunction had become pervasive enough that an agile coach would be required to resolve it. Heinen and other stakeholders at Qpass selected Danube for its Scrum training services.

"We've seen Scrum improve the frequency and quality of our deliveries, boost testing standards, and raise the overall level of employee satisfaction. In fact, a team member came to me and said, 'This is the first time in years I've been excited to come to work.' That's a powerful testament to how Scrum has affected this organization," said Heinen. "The new features in ScrumWorks Pro 4 will significantly help the management of enterprise-wide projects with Scrum. At Qpass, we have multiple teams working on multiple projects. Managing projects of such complexity is hard, but ScrumWorks Pro 4 makes managing a diverse set of teams spread across the globe a reality."

Upon engaging Danube and committing to Scrum, Qpass augmented their team with a member of Danube's training staff, Michael James, to coach a small pilot team on-site. Within weeks, James had helped the pilot team successfully adopt Scrum's values and practices. At that point, Danube trainer Kane Mar began a long-term coaching engagement, in which he trained additional Scrum teams. Between the on-site coaching and use of ScrumWorks, which reinforces the principles and processes of Scrum, Qpass' employees quickly learned Scrum and the results began to show. They adopted agile engineering techniques, including Continuous Integration, and began to break up their disciplinary silos into cross-functional teams.

Today, Qpass' Scrum transformation has grown to include 135 people on more than a dozen teams across three continents. When Qpass was acquired by Amdocs in April 2006, Heinen played an instrumental role in helping to grow Scrum throughout the larger organization, including more than 1,700 Scrum users within Amdocs' Product Development division. But, most importantly, the development dysfunction that plagued Qpass in 2005 has been largely resolved. Currently, 215 employees use ScrumWorks Pro to manage their work every day.

"ScrumWorks Pro has always been driven by customer feedback and the program management expansions made in this latest release are a result of that," said Danube CTO Victor Szalvay. "Qpass has long been an advocate of Scrum in the enterprise and their valuable feedback led directly to some of the features developed in ScrumWorks Pro 4."

About Amdocs Interactive

Amdocs Interactive is a unique and innovative business unit within Amdocs. Its mission is to power its customers' success in the digital economy by providing an integrated platform that enables personalized and profitable online customer experiences. Amdocs Interactive's portfolio spans commerce, partner collaboration, self-service, and, with the recent acquisition of ChangingWorlds, leading personalization and mobile portal solutions. It has also developed a truly unique Experience Design & Consulting Center where our experts can help customers deliver the optimal user experience.

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at

About Danube

Founded in 2000, Danube Technologies, Inc. provides software and training exclusively focused on the Scrum method of agile software development. The company's ScrumWorks(R) Pro and ScrumWorks Basic products are licensed to more than 125,000 software professionals worldwide, making it the most widely used software in the industry for managing Scrum projects. Danube complements its software offering with a comprehensive schedule of ScrumCORE(TM) training courses, which are taught globally by Danube's five Certified Scrum Trainers. The company's on-site software delivery model makes it the leading choice for enterprises of all types, including large corporate and government organizations, which require the utmost in security, compliance, ease-of-use and customization. Danube's customers include Adobe,, AMD, F5, General Electric, HP, Intel, Intuit, Kofax, LexisNexis, Microsoft, Motorola, Oracle, QVC, Siemens and Sun Microsystems. Danube is self-funded and has achieved steady organic growth as Scrum has emerged as the preferred agile method for developers and executives. The company is headquartered in Bellevue, Wash. and has a sales office in Portland, Ore. Please visit or call (503) 248-0800 for more information on Danube.

    Danube Press Contact:
    Christie Denniston
    Catapult PR-IR
    Office: 303-581-7760, ext. 13
    Cell: 303-827-5164
    [email protected]

SOURCE Danube Technologies, Inc.

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